Support that makes the technology disappear
The best support is the support you never have to think about. We run the service desk, the monitoring, the safeguarding controls, and the cyber readiness cadence so your team can focus on teaching and leadership.
Named accountability, on rhythm
Support is where the relationship lives. A single SLA, a named Service Delivery Manager, and a regular review cadence mean problems get owned, not passed around. This family sits primarily in the Refresh stage of Kaizen, the ongoing part of the journey.
Support solutions
RefreshManaged IT Services
Service desk across first, second, and third line, named engineers, proactive monitoring, and a named Service Delivery Manager with quarterly reviews.
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ScopeCyber Readiness
A structured three-stage assessment aligned to DfE direction, proven across 12 schools in the DfE pilot.
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RefreshFiltering and Monitoring
KCSIE-aligned filtering and monitoring with actionable alerts and inspector-ready evidence.
ExploreWhat changes for the school
- A single point of accountability for IT
- Safeguarding evidence that is inspector-ready
- A clear, prioritised cyber improvement path
- Faster resolution and fewer repeat faults
Already a supported customer?
When our service desk needs to see your screen, we connect using the TeamViewer remote support agent. Download and run it, then share the session ID and password with the engineer you are speaking to. We connect only with your agreement and while you are present.
Safe by design
Sessions are one-off and visible to you throughout, and end when you close the agent. If you are not yet a supported customer, please speak with our team before connecting.
Speak with our experts
Tell us about your school, trust, or programme. We will route you to the right team and respond promptly.