From six suppliers to one accountable partner
How a 12-school trust consolidated managed IT, safeguarding, and refresh onto a single accountable contract, and got its mornings back.
A growing trust, a fragmented estate
Example Multi-Academy Trust runs 12 schools across primary and secondary phases. As the trust grew through conversion, it inherited a different IT supplier, contract, and standard at almost every school.
The challengeSix suppliers, no single view
Leadership had no trust-wide view of IT, safeguarding, or cyber posture. Every school negotiated separately, refresh was reactive, and the central team spent more time coordinating suppliers than improving provision.
The solution
We ran the full Kaizen cycle: a Cyber Readiness and audit to Scope, a trust-wide standard to Design, a phased migration to Deliver, and a single managed service to Refresh.
One contract, one SLA
Managed IT consolidated under a single contract with a named Service Delivery Manager and quarterly business reviews across all 12 schools.
Trust-wide safeguarding
KCSIE-aligned filtering and monitoring with a single dashboard, giving the trust the evidence trustees and inspectors expect.
Cyber readiness
A Cyber Readiness established the baseline and produced a prioritised improvement plan the board could act on.
Hardware as a Service
Estate-wide refresh moved to a predictable operating cost, ending the cycle of capital surprise.
Mornings that just work
- All 12 schools on a single SLA with one accountable partner
- Trust-wide safeguarding and cyber evidence in one place
- Refresh moved from reactive to planned, on a predictable cost
- Central team time redirected from coordination to improvement
How the migration ran
Audit and assessment
Estate audit and Cyber Readiness across all 12 schools.
Trust-wide standard
A single standard for support, safeguarding, and refresh agreed with leadership.
Phased migration
Schools migrated in waves to avoid disruption, with 30-minute incident response held throughout.
Single managed service
All schools live on one SLA, with quarterly reviews and HaaS refresh in place.
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